Returns & Refunds Policy

At Mercato, we take pride in the quality of our fresh products; if you are not completely satisfied with your order, please contact us within 24 hours of delivery. Due to the perishable nature of our goods, we offer credits or replacements for items that do not meet our freshness standards.

Return Process

• 1.
  Inspect Your Order

  Thoroughly check your groceries upon arrival to ensure everything is fresh and correct.

• 2.
  Contact Support

  If an item is damaged or missing, submit a request through our help center or mobile app immediately.

• 3.
  Provide Documentation

  Upload a clear photo of the perishable item and your receipt to help us process your claim faster.

• 4.
  Receive Resolution

  Once approved, we will issue a direct refund to your original payment method or provide a store credit for your next shop.